RETURNS & EXCHANGE POLICY

Last updated: October 2026

At Iconic Retro Jersey we want you to be happy with your order. If something is not right – for example the size does not fit – you have 14 days from the date of delivery to contact us and choose one of the two solutions below.

1. YOUR TWO OPTIONS

Option A – Send it back and get a free replacement

• Contact us within 14 days of delivery and we will send you the return instructions.
• You ship the item back to us at your own expense.
• As soon as the item arrives at our warehouse, we send you the replacement (for example the correct size) free of charge.

Option B – Keep the item and get an immediate discount on the replacement

• You do not have to ship anything back: you keep the item you received.
• We immediately give you a discount to order the replacement item (for example the same product in the correct size):
  • 50% off the replacement for jerseys, tracksuits and kits
  • 70% off the replacement for football shoes

For other product categories, contact us and we will tell you which solution is available.

2. PERSONALISED PRODUCTS

Products personalised with your own name and/or number are made to order specifically for you and cannot be replaced, unless they arrive damaged, defective or different from what you ordered.

Please check the size guide carefully before ordering a personalised product.

3. CONDITIONS FOR ITEMS SENT BACK

Items sent back under Option A must:

• Be in their original condition: not worn, washed, damaged or altered
• Have no stains, odours or other signs of use
• Have the original tags and labels attached, where applicable
• Be returned in suitable packaging, to avoid damage during transport

You may try the item on to check size and fit. We recommend using a tracked shipping service: you are responsible for the item until it reaches us.

4. HOW TO REQUEST A RETURN OR EXCHANGE

Contact our customer service within 14 days from the date of delivery and tell us:

• Your full name and order number
• The product(s) concerned
• Which option you prefer (A or B) and the size or product you would like instead

We will reply with the instructions for the option you have chosen. Replacements are subject to availability: if the item or size you want is not available, we will agree an alternative with you.

5. WRONG, DAMAGED OR DEFECTIVE ITEMS

If you receive an incorrect, damaged or defective item, contact us as soon as possible with your order number and, where possible, photos of the item and its packaging.

In these cases we will provide an appropriate solution at no cost to you, in accordance with applicable consumer protection laws. This also applies to personalised products.

6. REQUESTS AFTER 14 DAYS

Requests sent more than 14 days after delivery cannot normally be accepted, except where you have a statutory right that applies beyond this period (for example for defective or non-conforming products).

7. YOUR LEGAL RIGHTS

Nothing in this policy limits, excludes or replaces the mandatory rights you have as a consumer under the law of your country. Where the law gives you a right of withdrawal or a right to a refund (for example, for consumers in the European Union and the United Kingdom, within 14 days of delivery for non-personalised products), that right is not affected by this policy: contact us and we will handle your request in accordance with the applicable law.

8. CONTACT

For any question about returns and exchanges, contact the Iconic Retro Jersey customer service through our Contact Us page or at iconicretrojersey@gmail.com. Please always include your order number so we can help you quickly.